Own the entire research process from ideation to execution, crafting and implementing research plans for companies across the UK, USA, and Europe. Define research strategies and manage multiple projects utilising a range of methodologies. Design and conduct primary research, employing diverse methods such as discovery, needs analysis, interviews, surveys, usability studies, and click-tests. Deliver clear and impactful insights through various formats, effectively communicating findings to stakeholders.
· Successfully improved product usability and satisfaction scores by 20% for an e-commerce website through targeted UX research and design recommendations.
· Enabled a fitness startup to identify and address critical user pain points, leading to a 30% increase in user retention post-launch
· Helped a SaaS company refine its product onboarding process, reducing user drop-off rates by 25%
